You can use your Salesforce instance with predefined initial functionality, but also you can extend its features what ever you want
If you are not satisfied with the capacities of your Salesforce account and the results that you have using it, a good idea will be to find professionals who can help you to increase its efficiency. And one of these specialists is a Salesforce administrator.
What is a Salesforce administrator?
First of all, a Salesforce admin is a person who has a very deep understanding of all the peculiarities and features of the Salesforce platform. This specialist uses such knowledge to streamline all the processes for businesses, to boost the productivity of Salesforce tools for users and to help them to overcome the inefficiency of their accounts.
However, it’s important to understand that it is not a purely technical job. The position of a Salesforce admin presupposes being a bridge between business and technology to enable their fruitful interaction.
An administrator can help you to solve all your problems related to the usage of your Salesforce account and help your business to move forward.
What does a Salesforce admin do?
Of course, the final list of the responsibilities of each admin depends on the project that he or she is currently working at. However, there is always a list of key responsibilities.
Examples of the tasks that an administrator can fulfill:
- Dashboard creation;
- User maintenance;
- Data maintenance;
- Workflow creation;
- Preparation of reports;
- Setting up of accounts;
- Training of end-users.
Salesforce administrator vs Salesforce developer
In some cases, especially in small organizations, a clear difference between a Salesforce admin and developer may be blurred. And the main reason for this is that these roles may be taken by one person.
However, for us, an admin and a developer are not just the same.
The most obvious difference is that as a rule (let’s take a situation when an organization has separate positions for administrators and developers), Salesforce admins don’t code.
At the same time, developers work on the creation of Salesforce apps, deal with Salesforce APIs and introduce different changes and upgrades to customize Salesforce accounts and extend their functionality.
Administrators may also take part in the development of some new features but their role is to manage this process. They are responsible for communication with customers and developers on the issues regarding account upgrading and support.
In other words, developers build functionality and admins coordinate processes and can also perform some minor tasks related to account settings.
Being actively involved in the bug fixing process as well as in the work with development documentation, administrators have a role of a connecting link between those who use Salesforce products and those who are directly responsible for the technical aspect.
Do you want to learn more about this position? Or maybe you have already decided to hire a Salesforce admin? We are ready to help you. Just contact us.